March 16, 2022
In a Chief article on emerging executive titles, Mandy Edmund, our COO, highlights the growing demand for the Chief Customer Experience Officer (CCXO), a title that often replaces more traditional marketing-focused positions. She explains that companies are increasingly looking for leaders who can oversee the entire customer journey, not just branding or campaigns. As she puts it, the CCXO role is about answering a bigger question: “How are we treating our customers across every touchpoint?”
To read the full article, please visit Chief:
The New CXO: These Are the Titles Changing the Corporate Landscape for Tomorrow